Measure Customer Support Quality with AI and CRM Data

VivyaCRM scores support quality and sentiment across calls, tickets, and conversations, and ties it back to renewals and churn.

VivyaCRM captures and analyzes customer support calls, tickets, and messages so you can measure service quality at every stage of the lifecycle.

AI-based sentiment and topic analysis highlight which interactions delight customers and which create friction or risk.

Support quality scores roll up by team, agent, product, and company, giving leaders objective metrics they can use to coach and improve operations.

Because support data lives inside the same CRM as sales and success, you can directly see how service experience influences renewals and churn.

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